Planned shutdown projects are a significant part of Chuck’s role—one where he and his team shine. He works with customers using our 7-step process that includes: defining the scope; getting the quote processed; setting things in motion with our repair coordinators; and seeing the project through to completion. Working hand in hand with the customer enables him to quickly answer questions and participate in every stage, from initial scope to recommendations for the next outage.
And involved he is! Not only does Chuck make it a point to be onsite with the technicians doing the work, he also personally holds a post-outage review for each project. Getting all of the reports, diagnostics, and follow-ups organized allows him to have a frank conversation about the good, the bad, and the ugly…and recommend ways to keep improving. Chuck personally helps customers with an average of 15 outages a year, with a scope ranging from tens of thousands to over a million dollars each. Along with his team, Experitec executes almost 100 repairs and planned outages a year.
