Our account manager took on the responsibility to get this resolved and worked with our sales engineering team to devise a solution. We had to replace two Keystone™ Resilient Seated Butterfly valves that were not in stock at our St. Louis warehouse. So, we coordinated with two other Emerson Impact Partners to get them to us via a dedicated courier. Once at our warehouse, our technicians assembled and automated them, tested everything, and then couriered the drop-in replacement assembly to the customer’s refinery—along with one of our sales engineers to ensure that everything was to their satisfaction.

This customer now counts on Experitec for all of its valves, parts, and related services, just as its customers count on its refinery to provide energy solutions safely and reliably.