Packaging Manufacturer Relies on Experitec
For Knowledge and Quick Response
This customer called our account manager in the middle of the night because a turbine control valve on one of their paper machines failed. When one of these machines is down, the lost revenue is significant—about $25,000 per hour! Because of the criticality of this valve, the customer normally keeps a few spares in play; two of those spares were currently in our shop for repairs. While we could speed up the process, it would not be an immediate solution. Furthermore, according to our inventory records, there was a 3rd spare somewhere at their facility, but the person who managed that was on vacation.