A Spare Pool Program Has Real Value
This customer called our Emergency Response team because a turbine control valve on one of their paper machines failed. The lost revenue was significant—about $25,000 per hour! While the customer normally keeps a few spares in play; two were in our shop for repairs and the 3rd one was missing offsite at their storage facility. Once we located it, the valve was installed, and the machine was up and running within hours.
Since this customer had been with us for decades, we had a record of all of their valves.
Since this customer had been with us for decades, we had a record of all of their valves.
