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Emerson Certifies Experitec to Deliver Highest Level of Customer Support

Experitec, Inc. is a member of the Emerson Impact Partner Network recognizing its proven solution capabilities, local accessibility and consistent engineering practices that produce measurable business results

ST. LOUIS, MISSOURI (August 15, 2018) – Emerson awarded Experitec, Inc. today with the status of Emerson Impact Partner representing the company’s highest level of customer support. Experitec and associated Emerson Impact Partner Network companies will operate as locally-accessible, singular points of contact for leveraging the full breadth of Emerson integrated solutions and expertise.

The 21 current Emerson Impact Partner companies were awarded this status through a rigorous certification process of their facilities, procedures, engineers and local service professionals, as well as a demonstrated ability to support customer process optimization and performance improvement programs. Each partner was assessed in more than 50 certification paths to verify capabilities and compliance to Emerson standards.

Distinct from traditional manufacturer-to-third-party representative and distributor relationships, Emerson Impact Partners have a tightly integrated culture with Emerson and with each other that ensures consistent engineering practices and services across the Network to provide customers with the broadest, most responsive support organization in the industry. Combining local support with proven processes and technologies from Emerson ensures the appropriate technical resources, methods and best practices are applied to deliver improved and measurable business results for Emerson’s customers.

“Our customers appreciate consistent, high value-added services and support across the multi-site operations they run,” said Frank deJong, president North America for Emerson Automation Solutions. “Many of them cite inconsistent local support as an industry-wide problem that leads to variability in project execution and operations. As the impact of digital technologies expand across the enterprise, Emerson and our Emerson Impact Partners are uniquely positioned through a focused, systematic approach to provide the expertise and solutions that drive peer-leading performance.”

Experitec is the exclusive sales and service channel in the states of Missouri, Kansas, Illinois, Tennessee, Kentucky, Mississippi, Arkansas and Oklahoma for DeltaV™ control and safety systems and Plantweb™ digital ecosystem solutions. Emerson Impact Partners also supply and service Fisher™, Crosby™, Anderson Greenwood™, KTM™, Keystone™, and Vanessa™ valve and pressure management products. To support successful implementation and adoption of these technologies, Experitec provides local access to global Emerson engineering services and expertise, as well as critical integrated outage services for the full scope of automation and control assets.

Experitec is a locally-owned business with a proven reputation for exceptional customer service and application knowledge, engineering and implementing innovative solutions, and 24/7 availability to respond to urgent customer needs. Experitec, officially incorporated in 1975, has a long-established relationship with Emerson that can be traced back 100 years to 1918. For over 40 years, Experitec has been serving and providing automation solutions to our local customers in the Chemical, Power, Refining, Oil and Gas, Pulp and Paper, Life Sciences, Food and Beverage, Gas Distribution, and Commercial industries. All Emerson Impact Partners have long-term collaborative relationships with Emerson – some spanning over 100 years – and the communities they serve, providing customers with reliable, innovative solutions, services and support.

The value of the integrated Emerson Impact Partner Network is clearly demonstrated when specialized expertise is required to augment project implementation or operational improvement teams. All members of the Network have direct access to the best available resources for everything from operational performance diagnosis to project engineering to maintenance and repair services. Additionally, each Emerson Impact Partner can seamlessly leverage the vast network of locally managed inventory and readily available OEM parts and products, ensuring fast and efficient order fulfillment.

“I am very excited about the future of Experitec and Emerson as we move forward into the next era of our relationship as an Emerson Impact Partner. Throughout my 38+ year partnership with Emerson, our relationship has tightened as we work together to be a trusted and reliable partner with our customers,” said Larry Tietjen, President of Experitec. “As a global automation solution powerhouse, Emerson invests significantly in new technologies that bring value in operational and project certainty to help our customers achieve top quartile performance.  Experitec, as the local solution provider, combines this technology with our industry experience and expertise to deliver this value to each of the customers we serve in our local communities.  Emerson and Experitec, coupled with the network of Emerson Impact Partners across North America enables us to provide unmatched solutions that solve problems and bring more value to our customers.”

Emerson Impact Partner Network facts:

  • First relationship established in 1913
  • Serving all states and provinces in the United States and Canada
  • 167 Service Centers
  • 19 Educational Service Centers
  • More than 5,000 local personnel and growing
  • 2,300+ sales resources
  • 1,400+ systems engineering and field service resources
Emerson-Impact-Partner-Infographic

For more information about Emerson Impact Partners, go to www.Emerson.com/EmersonImpactPartners

 

About Experitec

Experitec, headquartered in St. Louis, Missouri (USA), is a local technology and engineering company providing innovative automation solutions to our local customers in Missouri, Illinois, Kansas, Kentucky, Tennessee, Arkansas, Mississippi, Oklahoma, and Nebraska. As an Emerson Impact Partner, we serve as a local solution provider with access to an unparalleled network of automation expertise and technologies. Our mission is to help our industrial customers become more competitive by improving performance and reliability, creating safer places to work, and helping them reach their environmental goals through the innovative use of technology and services. For more information, visit: www.Experitec.com

 

About Emerson

Emerson (NYSE: EMR), headquartered in St. Louis, Missouri (USA), is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets. Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure. For more information visit Emerson.com